It was a very different ticketing industry that confronted the Society Of Ticket Agents & Retailers (STAR) upon its formation 20 years ago. The internet-dominated model of the 21st century was yet to take shape, with the market still reliant on huge call centres and box office sales.

Yet in certain respects, only the technology has changed. Fast-forward two decades and the big issues of the day - such as touting and ticket fraud - remain high on the agenda, ...