This role requires a highly motivated, customer and business focused, experienced Client Account Manager. The account manager will always promote the highest standards of customer service at all times with the overall aim to achieve the operational, financial and business objectives of the Company. The role requires living and working from Mallorca during the summer season.
Key Responsibilities
- To satisfy, retain and develop current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
- To manage key clients in the Mallorca and Ibiza and be main point of call in Mallorca for the summer season
- To develop and maintain an in-depth understanding of each clients business needs whilst identifying potential new business opportunities or improved efficiencies through the application of new technologies or operational practices
- To regularly review and update all client information/deal sheets to include contractual information and service charges applied therein
- To effectively monitor and control available ticket inventory with a view to maximising its retail potential
- To take ownership of, and responsibility for, each event on-sale
- To ensure that all event related information is accurate, up to date & accessible across all sales channels prior to on-sale and during the life cycle of each event
- To take ownership of, and responsibility for, all cancelled/amended events
- To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
- To manage, process and respond to all in-bound client related communications in an efficient and courteous manner whilst adhering to any agreed service level agreements (internal/external)
- To produce for review, a monthly report of client sales activity
- To plan, manage and attend events in Mallorca and Ibiza as and when required
- To promote, and offer, the highest level of customer service standards at all times to both internal and external customers
- To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties
- To continuously seek ways in which to improve personal, team and business performance
- To comply with all Company policies as directed
- To ensure that a clean, tidy, safe and secure working environment is maintained at all times
- To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
General Requirements
- Ticketing systems experience
- Excellent communication skills
- A flexible approach to working hours
- Excellent operational skills
- Calm, patient and professional manner
- Highly motivated and conscientious; good time management skills
- Self driven and able to work with minimal supervision
- I.T. literate - Windows Office Suite (Word, Excel, Powerpoint and Outlook)
- A proven understanding of the ticketing and live entertainment industry
Apply:
If you’re interested, send an email with your CV and a cover letter to careers@ticketarena.co.uk
