Assistant Manager, Client Relations




Position:
Assistant Manager, Client Relations
Employer:
Kobalt Music Group
Category:
Client Relations
Location:
UK - London
Salary:
Competitive
Date Posted:
Nov 19th 2018
Kobalt Music Group

We are seeking an Assistant Manager with strong interpersonal skills to join our market-leading administrative Client Relations team. Previous experience in music copyright, administration and account management is required and numerical skills are preferred.

This is an office-based, administrative role that will require a detail-oriented, confident and flexible team player with very strong written and verbal communication skills. It will suit someone seeking to work in an ambitious and successful organization. Candidates must be comfortable communicating with high profile clients and their representatives. Knowledge of foreign collection societies and music publishing on a global scale would be advantageous.

The primary roles of the client service team are to transition new clients into the Kobalt system and manage existing client accounts by serving as the administrative point person (internally and externally) for any related queries.

BACKGROUND

Founded in 2000 by Willard Ahdritz, Kobalt is creating the music company of the future. Kobalt is a global music and technology company built for artists, songwriters, publishers and labels as an alternative to the traditional music business model. Kobalt have built the technology infrastructure to enable better reporting and for artists to maintain ownership and control over how their work is distributed, tracked, collected, and monetized. This global technology platform is able to track and collect royalties for the billions of micro-payments per song in digital music today.

This is an established yet fast growing creator-centric company of artists and songwriters including The Chainsmokers, Kelly Clarkson, Miles Davis, Dave Grohl, Lauv, Zayn Malik, Max Martin, Nick Cave & The Bad Seeds, Paul McCartney, Stevie Nicks, Pitbull, Elvis Presley, Skrillex, Sam Smith, and many more. Kobalt represents on average over 40% of the top 100 songs and albums in both the US and UK.

We’re currently 600 people based across 10 offices and we’re still growing.

WHAT DOES AN ASSISTANT MANAGER, CLIENT RELATIONS AT KOBALT DO?

  • Act as the primary administrative point of contact for questions from Kobalt clients and any internal queries relating to those clients
  • Develop and maintain relationships between Kobalt and its publishing clients
  • Process new client agreements and coordinate the ingestion of new compositions and catalogues with Kobalt’s Copyright Department
  • Develop and maintain a thorough understanding of all areas of Kobalt’s internal system and processes and all areas of Kobalt’s business in order to effectively respond to client queries (including royalties, royalty and product tracking, work registrations, duplicate claims, and legal disputes)
  • Coordinate investigations into the above issues with the relevant members of Kobalt’s global staff
  • Coordinate with Kobalt’s Copyright and IT Departments to manage the quarterly royalty distribution for client accounts

WHAT SKILLS AND EXPERIENCE ARE WE LOOKING FOR? 

  • Previous experience in music publishing or with a performing rights society is required
  • Strong verbal, written and interpersonal communication skills
  • Ability to work independently, multi-task, adapt to changing priorities and manage high intensity situations while maintaining professionalism and poise
  • Adaptability and comfort working in a fast paced & evolving environment
  • Sensitivity to confidential information and material
  • Strong proficiency in all Microsoft Office programs

Recent Awards/Recognitions:

2018 Financial Times Boldness in Business – Drivers of Change Nominee

2018 Fast Company’s Most Innovative Companies in Music

2017 Fast Company’s Most Innovative Companies in Music

2017 Music Week Publisher of the Year

Recent press:

Music Week - The Music Industry’s Best Friend

Music Business Worldwide – “We are Building for the Future of the Music Business

Wired - How data saved music

Economist - Disrupters

Check out our blog:

https://www.kobaltmusic.com/blog

SPECIFICS

  • Based at River Building, Cannon Street, London EC4R 3TE
  • Hours are 37.5 hours per week. Generally, these are taken between 9.30-6 with 1 hour for lunch but amendments to these hours can be agreed on a case by case basis with line manager approval

www.kobaltmusic.com/careers

IMPORTANT NOTICE

Applicants must be eligible to work in the United Kingdom. Verification checks will be conducted during the interview process and a full DBS check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law. 

Thank you for choosing to apply for a role at Kobalt! By applying for a role on our website you are allowing Kobalt to collect your personal data and contact you regarding this opportunity. We care about transparency and believe that skill sets can be applied to multiple roles, so we would love to able to get in touch with your regarding other opportunities that may be suitable for you. We will therefore keep the information you supplied to us for one year. We collect your personal data for the purposes of managing Kobalt recruitment related activities and in relation to the evaluation and selection of applicants and as is otherwise needed in the recruitment processes. You can read our Privacy Policy HERE where we outline full details in line with GDPR requirements.

 

KOBALT MUSIC GROUP BENEFITS FROM DAY ONE

ANNUAL LEAVE | Contractually 25 days, however Kobalt closes its offices for the 3 days between Christmas and New Year’s when staff contribute 1 day.

LIFE ASSURANCE | Equal to four (4) times base salary.

TRAVEL INSURANCE | Business travel insurance cover.

INCOME PROTECTION | Covers up to 75% of base salary up to the age of 65.

GYM MEMBERSHIP | Corporate rates available at Nuffield Health and Fitness First. Kobalt will subsidise £45.00 gross per month towards your corporate gym membership if your membership is processed through company payroll.

LEARNING AND DEVELOPMENT | As part of your ongoing learning and development you will have access to a range of tools and courses appropriate to your role and career goals. These include, but are not limited to; Udemy for Business and Bookboon E-library.

EYECARE | Full eye test provided at a range of opticians through a voucher scheme.

WELLBEING | Wellbeing Hub and Employee Assistance Programme.

FRESH FRUITSELECTION OF SNACKS AND CEREAL SUPPLIED

REGULAR STAFF SOCIALS | Including seasonal social events and parties.

POST PROBATIONARY PERIOD BENEFITS

PENSION | Kobalt match pension contributions when individuals contribute from 2.5% - 5% (giving a total contribution of 5% - 10%).

PRIVATE MEDICAL INSURANCE | Managed through AVIVA.

TRAVEL INSURANCE | Both individual or family cover for personal holiday travel insurance.

INTEREST FREE SEASON TICKET LOAN SCHEME (eligible after 1 month of service) | Loans deducted from net pay over a 12-month period.

CYCLE TO WORK SCHEME | In partnership with Evans Cycles.

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