AWAL Community Support Associate




Position:
AWAL Community Support Associate
Employer:
Kobalt Music Group
Category:
Client Services
Location:
UK - London
Salary:
Competitive
Date Posted:
Jun 27th 2018
Kobalt Music Group

AWAL serves a growing roster of emerging talent and already established independent artists from all over the world. 

As the AWAL community continues to grow, we’re looking for someone to help support these labels and artists. We’re very passionate about music of course and working knowledge of the industry is crucial. You also need to have exceptional communication skills, be savvy with ticketing systems and have customer support experience.

The role is based in our London office which is the hub for the AWAL global platform. Here we have a great team of people all working hard to deliver the very latest music industry best practise advice and launching more great tools to help our clients build a successful business in music.

You have to be a quick learner and have a genuine interest in learning the ins and outs of the digital music industry. We need you to take real pride in what you do and have great interpersonal skills and ability to cope with a high-pressure/fast-paced environment but remain optimistic & persistent to make things happen. Working at Kobalt, you will help build the music services company of tomorrow, to empower creators in today’s complex and change the music landscape – ideal for someone with an incredible drive, enthusiasm & passion for music!

What would you do as a Community Support Associate?

  • Be the first point of contact for the wide roster of clients getting in touch on day to day issues when setting up their releases and running their campaigns
  • Support our clients using the various tools we’ve developed to help make sense of their business and schedule their campaigns, using a support ticketing system, FAQs and informative blog posts
  • Supporting our Clients to ensure they’re kept up to date with latest music industry best practises

You will ideally have

…a tech-savvy mind-set having previously worked with ticketing systems (as that’s how we stay connected with the client base)

…strong customer support skills, particularly written communication, are necessary as well as verbal communication skills, highly proficient spoken and written English

…professional experience working in the digital music industry with hands-on experience of using digital services and platforms

…genuine love for music and an understanding how passionate our clients are about their projects and what makes musicians 'tick'

…strong organisational skills to manage your workload in an exciting environment with a fast-growing roster of clients and can carefully plan and structure your work load but be flexible as priorities frequently change

Applicants must be eligible to work in the United Kingdom. Verification checks will be conducted during the interview process and a full DBS check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law. 

Recent Awards/Recognitions:

2018 Financial Times Boldness in Business – Drivers of Change Nominee

2018 Fast Company’s Most Innovative Companies in Music

2017 Fast Company’s Most Innovative Companies in Music

2017 Music Week Publisher of the Year

Recent press:

Music Week - The Music Industry’s Best Friend

Music Business Worldwide – “We are Building for the Future of the Music Business

Wired - How data saved music

Economist - Disrupters

Check out our blog:

www.awal.com/blog

SPECIFICS 

  • Based at River Building, Cannon Street, London EC4R 3TE
  • Hours are 37.5 hours per week. Generally, these are taken between 9.30-6 with 1 hour for lunch but amendments to these hours can be agreed on a case by case basis with line manager approval

www.kobaltmusic.com/careers

KOBALT MUSIC GROUP BENEFITS FROM DAY ONE  

ANNUAL LEAVE | Contractually 25 days, however Kobalt closes its offices for the 3 days between Christmas and New Year’s when staff contribute 1 day.

LIFE ASSURANCE | Equal to four (4) times base salary.

INCOME PROTECTION | Covers up to 75% of base salary up to the age of 65.

PENSION | Kobalt comply with auto-enrolment legislation, and currently contribute 2% of qualifying earnings if eligible staff stay in the pension scheme, currently with Aviva.

TRAVEL INSURANCE | Business travel insurance cover.

GYM MEMBERSHIP | Corporate rates offered for 12-month memberships at Nuffield Health or Fitness First.

EYECARE | Full eye test provided at a range of opticians through a voucher scheme.

WELLBEING | Wellbeing Hub and Employee Assistance Programme.

FRESH FRUITSELECTION OF SNACKS AND CEREAL SUPPLIED

REGULAR STAFF SOCIALS | Including seasonal social events and parties

POST PROBATIONARY PERIOD BENEFITS

PRIVATE MEDICAL INSURANCE | Policy is with the BUPA ‘select’ scheme, with the ability to upgrade to a partner or family membership.

PENSION | Staff can select to move to salary sacrifice and benefit from a 2.5% - 5% company matched contribution.

TRAVEL INSURANCE | Personal travel insurance, individual or family cover.

INTEREST FREE SEASON TICKET LOAN SCHEME (eligible after 1 month of service) | Loans deducted from net pay over a 12-month period.

CYCLE TO WORK SCHEME | In partnership with Evans Cycles.

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