About us
Mainstage Travel is a festival and travel company. We operate our own festivals, and provide all travel for them, such as Snowboxx. We operate holidays, such as Magaluf Takeover. We also operate the travel functions for many other festivals, such as Fresh Island and Outlook Festival.
Over the next few years, we will be expanding our range of festivals we run and festivals we provide travel services for.
Who we need
We are looking for a bright, driven and hard working customer service manager who is able to operate the customer service and run the area to its greatest potential.
You won’t initially be managing any people, this will be done during peak periods and at the festivals when we hire temporary customer service staff. Your job will be to manage the area and ensure it is working smoothly, efficiently and is serving customers to the best of its ability, whilst managing the individuals when they come.
You will report directly to the operations manager. Your job will mainly be based in the UK, but you will also get the opportunity to work abroad, at our events.
Role Breakdown
Customer Experience management
- Ensuring the customer service is as efficient as possible, bringing together new techniques and ideas to achieve time savings
- Analysing our customer service to ensure we are
- Creating manuals and managing temporary staff
- Creating plans for exceptional issues
Customer Experience Operation
- Provision of high quality customer service and key customer liaison - for most of the year you will be the primary individual on the phone and on emails and as such we are looking for high quality in these areas
- Lead conversion and sales focus
- Monitoring all channels and platforms
Further work and personal development
- You will also have the ability to work in other areas of the business. We will look to work together on areas that you want to grow in, such as operations, tech or social media
Requirements
The right candidate will love the travel and event space and will have a passion for maximising the customer experience.
- Excellent organisational skills
- Passion and positive attitude
- Exceptional communication skills
- Fast learner and able to work at a fast pace under pressure
- Patience and empathy
- Numerical skills and familiarity with tools such as: Google sheets, intercom and excel
- Previous experience in customer service, event management or hospitality required
Salary
£18-20,000, dependent on experience
Location: Ministry of Sound, London
