This role requires a pro-active, hard working individual. They will support the provision of an excellent, and efficient dispatch operation, working closely with the account management team and the customer services.
Key Responsibilities
- To manage and maintain the complete stock inventory of internal and external ticket stock
- To work closely with the account management team to ensure all client requests for ticket stock are proofed and issued in a timely manner
- To work closely with the Senior Client Account Manager and Customer Services Manager, to agree print dates, fulfilment deadlines per event and keeping both departments updated on any delays.
- Prioritise and manage own workload
- Maintain the stocktaking and ordering of blank Ticket Arena stock, ticket wallets, envelopes and manage the account with Royal Mail.
- Ensure accurate reporting of all stock issued is kept and distributed to the relevant departments.
- Ensure that all records of special delivery and signed for post is kept and made easily accessible to the Customer Services team and the account managers for final event reporting.
- To produce for review, a monthly report of dispatch activity vs cost.
- Manage and ensure all printing equipment is kept in good working order.
- To comply with all Company policies as directed
- To ensure that a clean, tidy, safe and secure working environment is maintained at all times
- To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company
General Requirements
- Ticketing systems experience preferred
- Excellent communication skills both verbally and written
- A flexible approach to working hours
- Excellent organisational skills
- Calm, patient and professional manner
- Highly motivated and conscientious; good time management skills
- Experience in a customer service environment
- Self driven and able to work with minimal supervision
- I.T. literate - Windows Office Suite (Word, Excel, Powerpoint and Outlook)
- A proven understanding of the ticketing and live entertainment industry
Apply:
If you’re interested, send an email with your CV and a cover letter to careers@ticketarena.co.uk
