Action Fraud teams with STAR to combat ticket fraud

Action Fraud teams with STAR to combat ticket fraud

Action Fraud is partnering with the Society of Ticket Agents and Retailers (STAR) to tackle ticket fraud.   

Last Year, Action Fraud received 4,755 reports of ticket fraud, down almost a third from the 6,486 reports received in the previous 12 months. However, there was a spike in reporting last August, when 539 reports were made, suggesting that fraudsters took advantage of ticket-buyers during the peak festival and outdoor concert season.   

Jonathan Brown, CEO of STAR, said: “Buying from a STAR member means you are buying from an authorised ticket supplier signed up to our strict code of practice. While we hope you never have to use it, this also gets you access to our approved Alternative Dispute Resolution service.

“The highly sobering figures reveal that, although most of us think we can spot a scam, in fact victims of unscrupulous ticket dealers come from all walks of life.  Younger people are especially affected – prompting us to launch a bold new campaign with Action Fraud to reach this market.”    

People are advised to check that there is a landline phone number and a full postal address for any website they are buying tickets from. People should avoid using the site if there is only a PO Box address and mobile phone number, as it could be difficult to get in touch after they buy tickets. 

It is completely unacceptable that people are still being ripped off in the ticketing market

Margot James

Minister for Digital

Margot James, minister for digital said: “It’s completely unacceptable that people are still being ripped off in the ticketing market. The Government has banned the use of ticket bots and is working with industry to find solutions that will kill off crooked practices once and for all.

"We continue to support action by enforcement agencies who are going after those who flout the law, as well as efforts by STAR and Action Fraud to raise awareness of how consumers can protect themselves from ticket fraud."

Kiaron Whitehead, BPI general counsel, said: “The BPI has a strong working relationship with the City Of London Police in relation to music piracy, and we commend their work in reducing all types of fraud. Fans should remain vigilant to the risk of purchasing tickets to music concerts and other events from scammers who end up delivering fakes, or who end up never actually delivering anything at all.”

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