The O2 has made accessible viewing platforms available to purchase online for the first time.
Dedicated disabled access tickets can now be purchased via AXS.com in the same way as general access tickets. Prior to the change, only telephone bookings via the contact centre access team were available.
Since 2014’s State of Access Report from Attitude Is Everything, The O2 has been working with ticketing partner AXS to provide a way for disabled guests to purchase tickets online, in addition to over the phone with the access team.
Two viewing platforms are available specifically for fans to choose from, providing full wheelchair access and space for personal assistants as required. The O2 is a fully accessible venue and is recognised as a Gold Charter venue for fans with access needs.
Earlier this year, The O2 partnered with SignVideo to improve the booking experience for deaf and hard of hearing fans that use British Sign Language (BSL). Customers can now liaise directly with the venue’s customer service team with the assistance of a fully qualified SignVideo BSL interpreter, who will relay the conversation in real time to the customer service agent.
Adam Wilson, head of customer relations at The O2, said: “This new service, along with the BSL video interpreting service provided by SignVideo, demonstrates The O2’s commitment to making ticket purchases at the venue fully accessible. More and more of our fans book online and through their mobile devices, and we wanted to extend this facility for those with access needs. Our team are always on hand to help and ensure we find the right seat, but for fans who know what they want and know the venue, this makes getting hold of those tickets, even easier. It is a great step forward in creating equal access to events at The O2.”