Fan-to-fan ticket resale platform Twickets has partnered with End Of The Road Festival to launch a new ticket reissue and waiting list service.
The service provides buyers with a new, unique ticket while the seller’s original is cancelled. The initiative guarantees entry to the new ticket holder and makes the exchange process logistically easier for both buyer and seller, as Twickets emails the new ticket over directly.
Twickets has also introduced a queueing process as part of the service, which aims to make keeping an eye out for sold out events a whole lot easier. Once someone has registered their interest, they will be added to the ‘Waiting List’, with the system automatically reserving an available ticket for the front of the list. The buyer will be alerted and given first refusal for a period of time before it is assigned to the next in line. The Waiting List function will kick in once an event has sold out on primary platforms.
“With the launch of our new reissue and waiting list service in conjunction with End of The Road, we hope to provide a secure and simple way for festival goers to buy unwanted tickets,” said Richard Davies, founder of Twickets. “We are working hard to integrate ethical ticket resale across the events ecosystem and it’s great to be working with one of the most exciting festivals in the country, who share our commitment to cracking down on ticket touts.”
Now in its 11th year, End Of The Road returns to Larmer Tree Gardens in Dorset from September 1-4. The Shins will start the event with their first gig in three years, while Joanna Newsom, Bat For Lashes and Animal Collective will also headline over the weekend.
End of The Road added: “It’s really important to us that people don’t get ripped off by counterfeits and touts when trying to resell their ticket for any event. At End of The Road we can actually do something about this by working with Twickets - an effective and reliable ethical face-value-or-less platform that allows our loyal audience - many of whom buy tickets months in advance - the opportunity to resell their tickets in a levelled playing field.
"We sell out every year, so we know the market has long been rife with exploitation. We are proud to work with an organisation as committed as we are to the customer experience, striving for the highest levels of honesty and fairness.”