Music licensing company PPL has been shortlisted as a finalist for two customer service awards.
PPL is one of eight finalists in the Small Contact Centre of the Year category in The European Call Centre and Customer Service Awards 2012 and also in the Customer Experience Business to Business category in the UK Customer Experience Awards.
There are 90 members of staff operating the phones in the PPL office and on average the staff receives over 12,000 calls a month from thousands of licensees.
Christine Geissmar, Operations Director, PPL said: “To be shortlisted in not just one but two different awards recognising customer service is absolutely fantastic.
“It really was very tough competition and the team worked extremely hard in their entry submissions. We look forward to seeing what the results nights will bring.”
The winners will be announced at The UK-CE Awards which take place on September 21, 2012 and The ECCCSA awards, taking place on October 2.