Ticketmaster is charging gig-goers £2.50 on average to print off concert and event tickets at home, according to consumer watchdog Which?
The consumer group slammed the ticket service’s extra fee, which is often little cheaper than receiving tickets by post.
“We believe companies shouldn’t charge extra to print off tickets and should include costs in the headline price,” they said.
Ticketmaster argued there was a ‘lack of understanding’ over agency charges and said the fee covered staff and technology costs at venues to read and validate tickets.
A spokesman said: “Without these systems in place, there is a risk that multiple copies of the same ticket could gain access to the event. Our clients do not usually pay Ticketmaster separately for supplying this technology and service.”
The ticketing giant has also recently been under fire for its rigid 'paperless system' in place for Radiohead’s UK gigs at the beginning of October.