Job Title: Access Coordinator, Ground Control (Broadwick Live)
Term: Fixed term, January 2019 - August 2019
About Ground Control:
Ground Control are award winning live music and outdoor event production specialists. Ground Control are part of Broadwick Live, who have recently been named “Promoter Of The Year’ at the UK Festival Awards.
We plan, manage and produce some of the UK’s most talked about festivals and concerts. Our current portfolio includes Snowbombing, Parklife, Kendal Calling, Lost Village, Bluedot, Truck, Y Not and Rewind.
We are expert in all aspects of operations, technical production and site management and in creating exceptionally safe, customer-friendly events within a robust, tried and tested delivery framework.
About the role:
We have an exciting opportunity for a motivated individual to join Ground Control as an Access Coordinator.
You will be the key advocate for all Disability and Access requirements across our festival portfolio, offering support, guidance, knowledge and experience. You will lead on the delivery of provision for guests with access requirements, and continually evaluate our Access offering with an aim to develop them all to Attitude is Everything’s (AiE) Gold Award under their Charter of Best Practice.
You’ll be responsible for designing, implementing and staffing access provision across designated Ground Control shows through the following areas:
Administration and Communication
- Managing all internal communication for Access, drafting relevant briefs, press releases and documentation, with support of relevant partners.
- Engaging with AiE on a regular basis and attending AiE meetings.
- Designing a Handbook for our Access guests (covering Access facilities, ticketing, parking etc), revising and re-distributing after festival season.
- Supporting on all Access-related festival experience touch points to ensure best practice and required standards.
- Attending all required festival debrief sessions, actioning suggested pathways for accessible guest experience development.
- Being the main point of contact for all accessible visits, and a key support in operational distribution of tickets for registered Access guests.
- Conducting festival observations and collecting feedback from Access guests to make improvements to the overall festival experience.
- Recruiting and managing Access workers for on-site delivery
- Being the main point of contact for the on site delivery team; ensuring they have been briefed on adjustments and infrastructure requirements; checking on site delivery of agreed elements
- Being the main point of contact for bars and concession teams in respect of access requirements and standards; briefing departments on what adjustments and infrastructure is required; checking on site delivery of agreed elements
- Working closely with key personnel within the festival and suppliers to achieve requirements within the Charter of Best Practice.
- Engaging with disability organisations on opportunities for enhancing or supporting in the development of Access at festivals.
- Providing briefings to ensure front line and customer service staff are aware of all access facilities in place.
- Continually reviewing the cost of implementing an Access operation, looking to make savings where possible
You must have:
- Enthusiasm about championing diversity throughout the organisation and on-site at all events.
- An understanding and knowledge of Access and Disability provision and culture.
- Experience working with people from various backgrounds.
- Confidence working with IT including MS programmes and online forms and databases.
- A dedicated, likeable, and unconventional attitude, with a hands-on approach to problem-solving, thinking outside the box.
- Exceptional organisation, and be able to stay calm under pressure.
- Excellent communication and interpersonal skills.
- A love of music and live events.
How to apply:
The deadline for all applications is Friday 11 January 2019. The selection process will take place at the start of January, consisting of a first and second stage interview, as well as a task to be completed in the style of a realistic situation you may face in this role.
We will be contacting successful applicants to arrange interviews during the week of 14 January.
To apply, please send your CV and a covering letter to firstname.lastname@example.org with the subject line ‘Access Coordinator’.
For enquiries about the role, or for access support, please contact email@example.com.