Head of Operations

This job has now expired

Head of Operations
UK - London
Date Posted:
Jul 17th 2019

Role: Head of Operations

Start Date: August/September 2019

Contract: Full time

Duration: Ongoing

About the company

Mainstage is the market leader in overseas festivals. From Snowboxx, our 5000 person festival in the French Alps to Kala, a much acclaimed new dance music festival on the Albanian Riviera, and Explorations, a festival with our partners Anjunadeep. 

Snowboxx takes place in March in the stunning resort of Avoriaz, France. The festival has consistently sold out year on year for the past 7 editions and now sits as one the largest snow and music festivals in Europe. Running for 7 days, customers spend their days on the 650km of pistes at their disposal and by night they have enjoyed performances by Chase & Status, Fatboy Slim, Basement Jaxx, Stormzy and much more! 

Kala & Explorations launched last year and this year respectively. The two festival are run consecutively in the incredibly scenic seaside town of Dhermi, Albania. Spread across hidden beach coves, open air terraces and a hidden forest party inside a historic canyon that serves to create a unique dance paradise. Although being new to the market, both festivals have been receiving rave reviews and being the first of their kind in the country we have created a real buzz across the industry and media alike. 

Mainstage operates both the travel and the festival, delivering every aspect of the holiday and festival for our guests. The company operation spans across festival marketing, travel operations, festival delivery and creative production.

Mainstage is growing fast, adding an additional 1-2 festivals each year, with potential targets in Europe and Australasia. 

About the role

The operations department is the backbone of the travel side of the company, ensuring that all booking operations are smooth, managing suppliers, managing booking finances and overseeing the in resort delivery of holidays. 

This pivotal role will enable the company to offer best in class travel operations and maintain our high ratings and high return customer rates as we move into our next stage of growth. 

The team currently includes an operations assistant and a resort operations manager for each destination, along with short term temporary event staff and reps for each destination. 

Who we need

We are looking for someone who is incredibly organised, experienced in this area and is excited by a challenge. 

The individual should be enthusiastic about the prospect of managing the operations for festivals and a travel lover that is excited by the idea of new destinations. 

We are looking for someone who can bring together our experiences and practices with their own experiences and ideas to create an operations department fit for the organisation of our growing customer base. 



  • Team scoping 
  • Team management


  • Supplier contracting (accommodation, travel, ancillaries)
  • Booking system augmentation and setup for event
  • Booking management
  • Supplier management


  • Overseeing resort delivery team
  • Overview of processes and plans
  • Ensuring delivery is up to standard

Who we are looking for

  • Excellent organisational skills 
  • Operations management experience or other high level transferrable experience (5 years +)
  • Speaks Excel as a second language
  • Travel and/or festival lover

Other information

  • £37-44k+ p.a. dependent on experience.
  • Share scheme incentives.
  • Bonus scheme. 
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