Secondary ticketing: A year in the strife

James Hanley

Perhaps the only way Viagogo could have faced a bigger backlash than when it failed to appear at last March’s parliamentary ticket abuse hearing is if its bosses actually had shown up to face MPs.         

Given select committee member Nigel Huddleston’s description of the platform as “one of the most psychologically manipulative websites I have ever seen”, and Victim Of Viagogo, a Facebook group set up to seek refunds for disgruntled customers, helping to return around £200,000 ...

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