Frequently asked questions

I am having difficulties logging in.

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What is included in a subscription?

We offer two types of subscriptions: Digital or Premium. Each offers full access to all content on musicweek.com; digital issue via our app; and access to our comprehensive Music Week Directory. Premium subscribers will also receive Music Week magazine and our Music Week Directory in print.

To subscribe contact us on musicweek@abacusemedia.com or call +44 (0)208 955 7020.

I’m interested in finding out more about Music Week Corporate or institutional subscriptions.

This package is tailored for each company or academic institution. The key advantage of a corporate subscription is they are bespoke, meaning we can offer purely a digital solution and incorporate print depending on how your team prefers to consume our content. The number of users is up to you – the more you add, the lower the cost per user becomes.

A corporate subscription will also streamline your purchasing process by providing one bill for all your users, which will lead to lower administrative costs for your company.

Please contact our Corporate Account Manager on +44 (0)207 354 6004 or email subscriptions@musicweek.com for more information.

How long does it take to set up my Musicweek.com access?

If you are a new subscriber you will receive an email to activate your log-in. Our app uses the same log in as your Music Week subscription so you will be able to log in right away. Full access will be provided once payment has been received. In order to gain instant access, it is advised to pay by credit card.

My Musicweek.com username/password is not recognised.

You can reset your password by clicking here and you will receive an email with a new activation link to update your details. If you haven’t received an activation email from us, please check your junk folder.

If after this you continue to have problems logging in, contact our customer service team at musicweek@abacusemedia.com or by calling us on +44 (0)208 955 7020.

I have forgotten my username and password to Musicweek.com

Your username will be the email address you used to subscribe. If you have forgotten your password use the forgotten password link and enter the email address you subscribed with and click submit. You will then be able to reset your password. Please note that in order to protect your security, we do not hold password information.

If you have not created a password and did not click the activation link within 48 hours please contact Customer Services at musicweek@abacusemedia.com who will assist you further.

Please include:

  • Subscriber Reference number (this will be on your renewal notices and label of your magazine if you are a premium subscriber)
  • Full name
  • Company name and address
  • Contact telephone number

Or call +44 (0)208 955 7020

How long does it take to set up my app access?

If you are a new subscriber you will receive an email to activate your log-in. Please note this is a different login to Musicweek.com as it is held on Exact Editions platform. Full access will be provided once payment has been received. In order to gain instant access, it is advised to pay by credit card.

If you subscribe via post or telephone, your details are manually keyed on to the system and within 48 working hours your account will be activated.


Please contact our Corporate Account Manager on +44 (0)207 354 6004 or email subscriptions@musicweek.com for more information.

Where can I find my subscription reference number?

This appears on all your renewal notices, invoice notices and address label of your magazine if you are a premium subscriber.

How do I renew my subscription?

You will be sent reminders via post and email when your subscription is due for renewal to ensure you have no lapse in service (with the exception of subscribers via Direct Debit as that is a continual service). You will also be able to view your expiry date in My Orders tab located at the top right-hand side of our home page.

How do I change my delivery address or username (email address)?

You can update your details at any time yourself, visit your Manage Account page and fill in our edit user details form.

Please remember to include the following details when sending your changes to customer services at musicweek@abacusemedia.com.

  • Subscription reference number
  • Current delivery address or email address
  • New delivery or email address
  • Date to activate new delivery or email address.

How do I order back issues or additional copies?

Back issues are available to purchase. Simply email musicweek@abacusemeida.com or call +44 (0)208 955 7020. Please include all the following information

  • Subscription reference number (located on your invoice, address label with your magazine and renewal notices)
  • Company name and address details
  • Payment details

However, subscribers have access to all available back issues from our archives, for the duration of their subscription via our app. However once the subscription has expired they will no longer have access to the archive.

How can I pay?

You can pay for your subscription online by credit card (Visa, Mastercard and Maestro) we DO NOT accept American Express. You will receive immediate access when you use credit card payments online.

Alternatively you can send cheques to our customer services team at the address below. Please make cheques payable to NewBay Media Europe Ltd and include your order form.

Send Cheques to:

Music Week
C/o Abacus eMedia
3rd Floor
10 Furnival Street
London
EC4A 1YH

We also offer BACS transfers, please ensure you clearly state the publication the payment is for and your invoice number and company name or surname. Payments that do not have full details may be unallocated and could result in a delay in starting your subscription. NewBay Media’s account details can be found here.

What will appear on my credit card statement?

NewBay Media Europe Ltd will appear as the company name. If you subscribed via an agent you will need to contact them directly.

How do I claim for missed issues?

Please note: our period for claiming a missing issue is within the last three cover dates. This is to ensure we have the issues in stock so we can look into the problem further. Please contact customer services at musicweek@abacusemedia.com as soon as possible stating your subscription reference number and the cover date of the issue that you are missing.

How do I cancel my subscription?

If you no longer wish to continue with your subscription, you are able to transfer your subscription to a colleague at any point during the year. Please include all your account details as listed below, if you wish to do this.

If this is not an option for you and you simply wish to cancel your subscription, please contact customer services and include the following information:

  • Subscription Reference Number
  • Name and company name
  • Date that you want cancellation to commence
  • Reason for your cancellation, this feedback helps us better our product offering.

For further details, please see NewBay Media’s Terms and Conditions

Can I get a refund on my subscription?

All refunds that relate to NewBay Media products or services are at the discretion of NewBay Media . However we can only refund the term left on your subscription if you paid for an annual subscription and not a full refund.

How do I report a delivery problem?

Please contact customer services on musicweek@abacusemedia.com or call +44(0)208 955 7020 where we can take this up with Royal Mail. Please also check that your delivery details are correct when you call, or check by using the Manage Account page on our website.

Delivery Policy:

We will deliver any printed magazines in your subscription to the address you supply to us when you place your order. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address. We reserve the right to dispose of incorrectly addressed magazines and their contents without an obligation to refund you or any other person if they are returned to us and despite efforts to contact you we do not receive correct address details.

We will not be liable to you for any delay in delivery or non-delivery of any printed magazines in your subscription in the following circumstances:

where the issuer of your payment card or cheque refuses to authorise payment to us;

where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.

How do I sign up for email alerts?

As part of your subscription you automatically are signed up to Music Week daily email alerts. Musicweek.com enables you to customise the information you receive, so whether your interest is in a particular category, or newsflashes or chartpack updates, you have control over what you receive.

Click here to manage your email alerts – you can update your information at any time during your subscription and select which alerts you wish to receive. The Musicweek.com news service contains original interviews, fresh analysis and insight that you will not find anywhere else.

I’ve signed up for email alerts, but I’m not receiving them?

Newsletters can be stopped by company firewalls and spam filters. Please check with your IT Department about allowing the newsletter through. If this is not the case, please contact customer services on musicweek@abacusemedia.com and we can look into this matter and double check your email address is on the newsletter distribution list. To ensure safe delivery of your email alerts please add our email address to your safe senders list.

How do I change my preferences or unsubscribe from an email newsletter?

You can change your preferences or unsubscribe from email newsletters at any time by visiting your Manage Account page . Please unsubscribe using the unsubscribe link at the bottom of the email alert or email customer services on musicweek@abacusemedia.com.

How do I sign up for a free trial to Music Week?

To sign up for a free trial, please click the free trial button which is located on the homepage of musicweek.com. Alternatively please click here and follow the instructions. Each trial lasts 4 weeks and gives you access to subscriber only content on the website as well as a copy of our digital magazine.

Forward Features/Media Kits and Advertising Queries.

For all advertising queries, please visit our marketing solutions website Music Week Connect

Is the App Free?

Yes the app is free to download, but you need to be a subscriber to view all the content. The log in details for the app are the same username and password you use for musicweek.com.

What devices is the app available for?

The app is available on both Android and Apple smartphones and tablets.

How do I install the app?

Visit www.musicweek.com/music-week-app to download the app page.

Why is the app/issue taking a long time to download?

  • Ensure that your device is connected to either a Wi-Fi or 3G/4G network.
  • Check that you have enough storage space on your device.
  • Ensure you haven’t used all your data allowance. If in doubt please check with your network provider.
  • Check that you have the latest version of the app installed. Use the app store app on your device to see if there’s an update available to download.
  • Ensure you have a compatible operating system installed.
  • Close other apps as they may affect the speed of the device.

I am already a subscriber; is the app included in my subscription

Yes, if you are a current subscriber your log in details for the app are the same ones you use for the website.

My company has a corporate subscription but I don't have a username and password, so how do I access the app?

You will need to register your details here,  your username is your email address and you can create a password. You will need your subscriber reference number to hand which is your party id on this form. You will find that on your magazine label.

Alternatively please contact your Corporate Account Mangaer on +44 (0)207 354 6004 or email subscriptions@musicweek.com, who can assist you personally.

Will I only have the latest issue, or all the back issues?

You'll be able to access all the issues we have uploaded in the app. Every issue you download will remain on your device.

VIDEOS
Music Week Radar, 26th May 2016

JP Cooper – Tidal Wave. Filmed at Music Week Radar, Under the Bridge.

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