The CMA has threatened Viagogo with further legal action amid concerns the resale site is failing to comply with a court order to overhaul its practices.
The body launched court action against the platform last August over allegations it was breaking consumer protection law, Viagogo agreed to address all of the CMA’s requirements and claimed it had made the necessary changes ahead of the January 17 deadline.
However, the CMA (Competition And Markets Authority) has now issued the following statement: "Following initial checks, the CMA has serious concerns that Viagogo has not complied with important aspects of the court order we secured against them.
"The CMA has now raised these concerns with Viagogo and expects them to make any necessary changes without delay. If they do not, the CMA will return to court to ensure they do."
Viagogo has released a three-word comment to Music Week in response, simply saying: "We are compliant." A Viagogo spokesperson said the company would be making no further statement at this time.
As part of the order, ticket listings are required to clearly and prominently disclose information including seat location, restrictions on use, face value price and whether the seller is a business or connected to the event organiser or Viagogo.
FanFair Alliance, which campaigns against industrial-scale ticket touting, said: "Last week, Viagogo passed a strict deadline to comply with a court order and overhaul their business. True to form, we have seen little evidence of change.In fact, our concerns with how this website operates have only intensified, and while we welcome today's update it is now vital that the CMA act quickly and decisively to enforce the law. Viagogo has run out of road."