PPL shortlisted for two customer service awards
Music licensing company PPL has been shortlisted as a finalist for two customer service awards.
PPL is one of eight finalists in the Small Contact Centre of the Year category in The European Call Centre and Customer Service Awards 2012 and also in the Customer Experience Business to Business category in the UK Customer Experience Awards.
There are 90 members of staff operating the phones in the PPL office and on average the staff receives over 12,000 calls a month ...
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