Foo Fighters, The O2 and promoter SJM Concerts have urged customers to only buy tickets from legitimate sources after fans who obtained tickets through resale sites were denied entry to last night's (September 190 show.
A small number of fans who purchased bogus tickets from "unscrupulous secondary ticketing agencies" did not get into the sold out show at the London venue, says a statement from the band and the concert's organisers.
SJM said: “Fans that bought tickets through our official box offices had to agree that they were buying named tickets prior to purchase. This was not a ‘last minute’ decision but was clear from the outset.
“We did this to prevent tickets being re-sold at extortionate prices. The vast majority of fans understood and adhered to this.
“As event organisers of last night’s concert, we implemented a policy from onsale to limit secondary reselling of tickets. The only official outlets were the venue box office and See Tickets and all purchasers were clearly informed that ID checks would be in place on entry.”
The O2 has issued its own lenghty statement, which read: "The Foo Fighters show that took place at The O2 last night had a strict ‘names on ticket’ policy. The stipulation that ID would be required for admittance to the show was clearly stated at the time of announcement and was explicitly noticed at the point of purchase.
"Other measures in place to combat the risk of ticket reselling included a strict limit of 2 tickets per person as well as a range of anti-fraud measures regularly deployed. These added measures were put in place at the direction of the Foo Fighters to protect their fans.
"Despite these requirements being in place, some purchasers listed their tickets for resale on secondary sites, including StubHub, in clear contravention to the ID requirement and the direction received from The O2, the Foo Fighters and the promoter of the show. As a result, approximately 200 people who held tickets that were not in the name of the original purchaser were denied entry to the show.
"We are extremely disappointed if you didn't get to see the show and urge anyone who encountered issues to contact their point of purchase for a full refund."