Role: Event Ticketing Manager (Outdoor & Special Events)
Company: SJM Concerts
Reporting to: Head of Ticketing (Outdoor & Special Events)
Location: Manchester
SJM Concerts are at the forefront of the Live UK Music market. We promote the biggest UK acts and many world-renowned artistes in the concert and events industry.
GENERAL PURPOSE:
Working in an exceptionally busy events team delivering outdoor concerts and festivals, the successful applicant for the role of Event Ticketing Manager will be an organised, enthusiastic and conscientious all-rounder with great attention to detail and a willingness to help with anything and everything that comes their way. We are looking for someone who has previous ticketing and events experience in a similar environment; is a reliable and trustworthy team player with a positive 'can do' attitude and who can effectively prioritise their workload whilst demonstrating absolute discretion towards confidential information.
KEY RESPONSIBILITIES:
Including, but not limited to:
- Preparing ticketing manifests and coordinating event set-up with venues and ticket agents.
- Managing and maintaining all aspects of event ticketing, from initial set-up and on-sale through to on-site delivery and final settlement.
- Coordinating and managing event on-sales.
- Monitoring, collating and reporting ticket sales figures.
- Managing ticket allocations, holds and inventory across ticketing partners.
- Liaising with venues, ticket agents and internal teams to ensure accurate and effective ticketing delivery.
- Managing general ticketing administration and maintaining accurate event records.
- Supporting the wider events team with ticketing-related queries and requirements.
- Seasonal on-site work at concerts and festivals, including evenings and weekends, when required.
- Undertaking any other reasonable duties as requested by the company.
SKILLS/EXPERIENCE REQUIRED:
- Previous ticketing and event management experience gained within a similar live events environment.
- Good understanding of the live music and events industry.
- Excellent organisational skills and exceptional attention to detail.
- Ability to manage multiple events, priorities and deadlines simultaneously.
- Ability to learn new systems, tasks and processes quickly.
- Excellent IT skills, particularly Microsoft Office.
- Experience using ticketing platforms and systems would be advantageous.
- Ability to work calmly and effectively under pressure and to tight deadlines.
- A supportive, reliable and collaborative approach to teamwork.
- Friendly, approachable and cooperative.
- Flexible and adaptable, with a willingness to support the wider team when required.
- Excellent written and verbal communication skills, with the ability to adapt communication style to different audiences.
- Motivated, professional and enthusiastic, with a positive, can-do attitude.
Closing date: Friday 11 September 2026
Please send CV and covering letter to vacancies@sjmconcerts.com
